14-day right of withdrawal
Contact & orders: concierge@aureliamaisonmilano.com
Seller: AURELIA MAISON LTD (trading as Maison Aurelia), Company No. 17579959, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. European atelier & logistics hub: Milan, Italy. Contact: concierge@aureliamaisonmilano.com.
If you are a consumer in the United Kingdom or the European Union, you may withdraw from a purchase of standard goods within 14 days of the day you receive them, without giving a reason. To withdraw, write to concierge@aureliamaisonmilano.com or send a clear statement by post. UK returns: AURELIA MAISON LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. EU returns: Maison Aurelia / AURELIA MAISON LTD, European Atelier & Logistics Hub, Milan, Italy. You may use your own wording. We will confirm by email.
The deadline is met if you send the statement before it expires. You then have 14 days to send the goods back to the address that matches your fulfilment route (London for UK orders, Milan for EU orders). Direct cost of the return is yours unless we delivered the wrong piece or a damaged one. Please use a tracked service; insured parcels are easier for both of us.
We refund the price you paid, including the standard outbound delivery, within 14 days of receiving the withdrawal. We may wait until the goods are back or until you show proof of sending. The refund uses the same payment method.
The right of withdrawal does not apply to goods made to your specification or clearly personalised, including a trunk or signet engraved with your text, once production has started, nor to sealed goods which are not suitable for return once unsealed for health or hygiene reasons, such as an opened cocoa tin or truffle box. You remain protected if the goods are faulty under UK Consumer Rights Act 2015 and applicable EU consumer protection rules.
Examine jewellery and glass promptly. If something arrives damaged, photograph the carton and the piece and write to us before you dispose of the packaging. Faulty goods are repaired, replaced, or refunded under the legal guarantee, which is separate from the 14-day withdrawal.